Privacy Policy

This privacy policy (the “Privacy Policy” or the “Policy”) explains how Unearth Adventure, its affiliates, and subsidiaries (“Unearth Adventure”, “we”, “us”, “our”) collect, use, share, and protect personal information when you book a tour with us, inquire about our services, visit our website, engage with us via social media, or otherwise interact with us. We are committed to protecting your privacy and ensuring compliance with the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and manage your personal information.

We value your privacy and are committed to protecting your personal information in accordance with applicable data protection laws. This Policy outlines the practices we follow to safeguard your information and provides details about your rights regarding your personal data.

We may update this Privacy Policy from time to time. If we make changes, we will revise the date at the top of this policy and may provide additional notice where appropriate. We encourage you to review this Policy periodically to stay informed about how we handle your information.

1. Who We Are

Unearth Adventure Pty Ltd
ABN: 33 674 511 678
Website: www.unearthadventure.com
Address: 2/6 Jannie, Court, Labrador, Queensland 4215, Australia.

2. Types of Personal Information We Collect

We collect basic information when you express you interest to book a tour with us. When you fill out our contact form we collect:

  • First and last name

  • Email address

  • Contact phone number

We may collect and store the following types of personal information at later stages of the booking process:

  • Legal name as it appears in your passport

  • Date of birth

  • Travel preferences and dietary requirements

  • Payment information

  • Emergency contact details

  • Passport and visa information for international travel

  • Travel insurances

  • Medical or accessibility needs (if disclosed by you)

  • Other relevant information related to our services

  • We may also collect photographs or videos of you during tours or events for promotional purposes (with your consent).

3. How We Collect Personal Information

We collect personal information directly from you when:

  • You book a tour or service with us.

  • You complete forms or subscribe to our newsletter.

  • You interact with us via email, phone, or our website.

  • You provide feedback, participate in surveys, or enter competitions.

Additionally, we may collect your information through third-party services (e.g., travel agents) with your consent.

4. Information Collected When You Visit Our Website

When you visit the Unearth Adventure website, we may collect various types of data, some of which may be considered personal information. This information may include:

  • Geo-location Information

    • We may collect information about your approximate location determined from your IP address. This helps us improve the user experience and tailor content relevant to your region.

  • Usage Information

    • We collect details about how you interact with our website, such as:

      • Pages or content you view.

      • Searches for tours or services.

      • Bookings made.

      • Other actions you take on our website.

  • Log Data and Device Information

    • We gather technical information related to your visit, including:

      • How you interact with our website (e.g., clicks, navigation patterns).

      • Access dates and times.

      • Hardware and software details.

      • Device information and unique identifiers.

      • Pages viewed before or after visiting our website.

This data helps us monitor website performance and enhance user experience.

  • Payment Transaction Information

    • When you make a booking or payment, we collect and store information necessary to process the transaction, such as:

      • Payment method used.

      • Date and time of payment.

      • Payment amount and billing postcode.

      • Other related transaction details (e.g., address, IBAN).

  • Cookies

    • Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

      • Remember your preferences.

      • Provide customised content.

      • Analyse website usage to improve functionality.

For more information, please review our Cookie Policy.

5. Why We Collect Personal Information

We collect personal information to:

  • Facilitate bookings and provide travel services.

  • Process payments and issue receipts.

  • Communicate important tour details and updates.

  • Tailor our services to meet your preferences and needs.

  • Respond to queries and customer service requests.

  • Comply with legal and regulatory obligations.

  • Conduct marketing and promotional activities (only with your consent).

6. How We Use and Disclose Personal Information

We may use and disclose your personal information for the purposes listed above. This includes sharing information with:

  • Tour guides and local operators for service delivery.

  • Payment processors and financial institutions.

  • Third-party service providers, such as airlines, accommodation providers, and insurance companies.

  • Regulatory or legal authorities as required.

  • Marketing partners (only with your consent).

7. International Data Disclosure

To deliver our services, we may disclose your personal information to our international partners or service providers located outside Australia. We ensure these parties comply with equivalent privacy standards, and we remain accountable for protecting your information.

8. Storage and Security of Personal Information

We take reasonable steps to secure your personal information, whether stored electronically or physically. Our measures include:

  • Encryption of sensitive data.

  • Secure servers and firewalls.

  • Restricted access to personal information by authorised personnel only.

  • Secure disposal or de-identification of data when no longer required.

9. Accessing or Correcting Your Personal Information

You have the right to request access to, or correction of, the personal information we hold about you. Contact us using the details provided above, and we will respond within a reasonable timeframe.

10. Complaints

If you believe we have mishandled your personal information, please contact us directly. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Retention of Personal Information

We retain personal information only as long as necessary for the purposes outlined or as required by law. When no longer needed, we securely delete or anonymise the information.

12. Use of Photographs and Videos

By participating in our tours, you consent to us using any photographs, videos, or comments collected of you or provided by you for promotional and marketing purposes. You grant us a royalty-free license to use this content in any medium without further obligation or compensation. This content can be used for our website, social media channels and/or marketing materials for promotional purposes. If you see any context of you across our website or social media accounts and you wish to have this content removed, please reach out to us via email (info@unearthadventure.com) to request removal.

13. Updates to This Policy

We may update this privacy policy to reflect changes in our business practices or legal obligations. The latest version will always be available on our website. If you have any questions or require further clarification regarding this policy, please contact us using the details provided.

Updated 13 January 2025. This Privacy Policy applies to all 2025 tours and itineraries and replace any previous versions.